Who we are
Prudence Matar and Matar Health Holistic Nutrition and Wellness Clinic and your privacy is important to us. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the obligations relevant to handling health and sensitive information in a clinical setting. We understand that your privacy is important to you and that you care about how your information is used and shared online.
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you book a consultation or otherwise engage with our services.
This Policy applies to our use of any and all data collected by us in relation to your use of our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of our site. If you do not accept and agree with this Privacy Policy, please cease use immediately. Our website address is: https://www.matarhealth.com.
What Information We collect
Information that is provided to us by you.
As part of providing nutrition services, we may collect the following types of personal and sensitive information: examples include;
Personal Information
- Full name
- Date of birth
- Contact details (phone number, email address, residential address)
- Emergency contact details
- Booking and appointment history
- Payment and invoicing information (if applicable)
Health & Sensitive Information
- Medical history and current health conditions
- Dietary habits and nutrition goals
- Medications, allergies, and supplement use
- Referral letters or reports from other healthcare providers
- Notes taken during consultations
When you book an appointment online through this site, we collect your name, phone number and email address.
How We Collect Your Information
We collect information directly from you when you:
- Book an appointment via our website, booking system, phone, or email
- Complete an intake form, health questionnaire, or consent form
- Attend a consultation (in-person or online)
- Provide updates about your health or progress
- Contact us for support or information
We may also receive information from third parties (e.g. referring doctors or allied health professionals), with your consent.
There may be information that is captured automatically via tracking technologies. These may include but are not limited to; cookies, tags and web beacons.
Cookies
f you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How we use your information
We use collected information in a number of ways, including to product and service order fulfillment, communicating about our products, services and offerings, processing responses to quizzes, forms and surveys, customer service, marketing and sales (including lead generation, market research, and managing advertising and marketing campaigns); optimizing business operations.
The legal basis for processing your personal information as described above will be either your consent; execution of a contract with you or a relevant party; our legitimate business interests; or compliance with our legal requirements.
Why We Collect Your Information
We collect and use your information for purposes including:
- To assess, plan, and provide personalised nutrition advice and support
- To manage your appointments and treatment progress
- To communicate with you about your care
- To respond to your enquiries and provide customer service
- To process payments, issue invoices or receipts (if applicable)
- To comply with legal, regulatory, or professional obligations
- To maintain accurate and secure health records
Who we share your data with
Publicly Shared Information. Any information you share in a public area of our Site will be available to anyone who can access that content.
Company Employees and Contractors. We may share your personal information within the Company to our employees and contractors in order to deliver our services and products to you.
Third-Party Service Providers. We use third-party service providers to collect and process personal information from or about you on our behalf. Examples include data analysis, marketing and advertising services, email and hosting services, customer services and support, hosting User Accounts, processing credit card payments, and collecting customer research or satisfaction surveys. They will have access to the personal information needed to perform their functions.
Storage and Security of Your Information
We take the protection of your personal and health information seriously. Your data is stored securely using encrypted and password-protected systems, whether electronically or in physical form.
We ensure:
- Health records are kept confidential and stored securely
- Access to your information is limited to authorised personnel only
- Records are retained for the minimum period required by law
Law enforcement, legal process and compliance
We may disclose personal information about you (1) if we are required or permitted to do so by applicable law or legal process, (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your consent.
Disclosure of Information
We do not sell or rent your information. We may disclose your information to third parties in the following situations:
- With your consent (e.g. sharing a report with your GP or allied health provider)
- To third-party providers who support our business operations (e.g. secure booking platforms, payment processors, IT systems)
- Where required or authorised by law (e.g. responding to a court order or serious health risk)
Keeping your information secure
The transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Sites or over email; any transmission is at your own risk
Accessing and Correcting Your Information
You have the right to request access to your personal or health information and to request corrections if you believe it is inaccurate or outdated.
To do so, please contact us at info@matarhealth.com. We will require you to verify your identity before processing your request.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will retain your information for as long as your account is active, as necessary to comply with our legal obligations, to resolve disputes, and enforce our agreements. If you wish to delete your information, please contact us at info@matarhealth.com
What rights you have over your data
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To do so please contact us at info@matarhealth.com
Accessing, Updating, Transferring and Deleting Your Data
You can update your personal information as follows:
Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. If you wish to access any personal information we hold about you, or to request that we delete or transfer any information about you that we have obtained, you may contact us at info@matarhealth.com.. Please allow up to 7 business days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
At any time, you may object to the processing of your personal information, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us at info@matarhealth.com You also may have a right to lodge a complaint with data protection authorities.
Third-Party Links
Our website may contain links to third-party sites (e.g. professional associations, blog articles). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Children
We do not intentionally or knowingly collect Personal Data from anyone under the age of 18. If you are a parent or guardian of a child under 18 and believe they disclosed Personal Data to us, please contact us immediately at info@matarhealth.com. We will cease such processing and take prompt reasonable measures to remove it from our records.
Complaints or Concerns
If you believe your privacy has been breached or have concerns about how your information is handled, please contact us directly. We will respond promptly to resolve the issue. contact us at info@matarhealth.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
For privacy-related enquiries, access or correction requests, or complaints, please contact:
Prudence Matar of Matar Health Holistic Nutrition and Wellness Clinic
Email: info@matarhealth.com
Phone:0407 496 596
Business Address: Upstairs, 350 Homer Street, Earlwood, NSW, 2206.
Policy Updates
We may update this policy from time to time. The most recent version will always be available on our website, and the “Effective Date” at the top will reflect the latest revision.
Your Consent
By using our services and submitting your information, you consent to the collection, use, and disclosure of your personal and health information in accordance with this Privacy Policy.